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Refund Policy

  • Introduction

    Welcome to FolioReady! We are committed to ensuring satisfaction for all our customers. This refund policy outlines the conditions under which FolioReady may issue refunds. Our policy is designed to be fair and transparent, keeping in line with the standards set by our payment processing partner, Paddle.com.

  • Refund Eligibility

    • Initial Purchase

      Customers are eligible to request a refund within 30 days of their initial purchase unless stated otherwise during the purchase process.

    • Renewals

      For subscription renewals, refund requests must be made within 7 days of the billing date.

    • Exceptions

      Refunds may not be granted if a customer has significantly used the service, violated our terms of use, or for issues not related to the functionality of our service (e.g., change of mind).

  • Process for Requesting a Refund

    • Contact Us

      To request a refund, customers must contact our support team at [support@folioready.com] with their transaction details.

    • Verification

      Our team will verify the purchase through Paddle.com and assess the eligibility for a refund.

    • Response Time

      We aim to process refund requests within 7 business days of receipt.

  • Refund Method

    • Refund Via Original Payment Method

      Refunds will be issued through the original payment method used during the transaction, in accordance with Paddle.com’s policies.

  • Subscription Cancellation

    • Cancel Anytime

      Subscriptions can be canceled at any time by accessing your account settings or contacting our support team.

    • Post-Cancellation Access

      After cancellation, you will have access to your subscription until the end of the current billing cycle.

  • Non-Refundable Services

    Certain services or features of FolioReady may be non-refundable. These will be clearly marked as “non-refundable” during the purchase process.

  • Modifications to the Refund Policy

    • Updates

      FolioReady reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

    • Notification

      We will notify customers of significant changes to this policy through our website or via email.

  • Contact Information

    For any questions or concerns regarding our refund policy, please contact us at [support@folioready.com].

  • Agreement

    By using FolioReady’s services, you agree to this refund policy and our terms of service.